Custom Domains

To get started, choose your subdomain and add it to Domain Setup in Tourial

🛑 You must be an admin in your account to complete this step.

To use the engagement data integrations (HubSpot, Marketo, Pardot), you'll need to serve your Tourials from your own domain rather than the Tourial domain.

First, you need to decide what you'd like your custom subdomain to be.

For example, or

This subdomain can only be used for your Tourials and should not be used for anything else.

Note: Visitors will not interact with the subdomain itself; creating it simply allows you to serve the tour from your domain rather than Tourial's domain.

In the Tourial app, click on the user icon in the upper right-hand corner of your screen and head to Domain Setup.

Once there, you'll see a field where you can enter your subdomain; note that you do not need to include "https://" or "www"

Note: Your CNAME record will point to [youraccount]

Setup with your Domain Provider (DNS)

Step 1: Configure CNAME Record

Once you've determined a subdomain, you'll need to log in to your domain provider and point a CNAME record for your chosen subdomain to [youraccountname]

For example, a CNAME record for the account, Acme (, where they've chosen the subdomain to be "tours" would be:

Subdomain: tours


Setting up a CNAME record works a little differently depending on your hosting provider (GoDaddy, HostGator, etc.). Below are guides for some common providers: ​

If you need assistance setting up a CNAME record and pointing it to Tourial, please reach out to your Customer Success Manager or submit a ticket here.

Note: If you had a Tour(s) embedded anywhere prior to adding a subdomain and configuring your DNS see below.

The embed code changes once you've created a subdomain. So make sure you use the updated version wherever you have tours already embedded to ensure it properly loads from the new subdomain.

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