Form Fails

There are three common form failures that may occur when a visitor attempts to submit your Tour form.
  • Blocked Email
  • CAPTCHA issue
  • Required field missing
When one of these occur, the admin in your Tourial account will be notified by an automated email. You can see these three emails below:

BLOCKED EMAIL

Subject: Issue with Recent Form Submission Due to a Blocked Email Address ​ ​Hi there,
We were unable to process a recent form submission because the email domain has been blocked by {YOUR MAP INTEGRATION}. We apologize for the inconvenience.
Form submission information:
First Name: John
Last Name: Doe
If you have any additional questions please reach out to [email protected].
Thank you,
Tourial Team
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CAPTCHA

Subject: Issue with Recent Form Submission due to CAPTCHA
Hi there,
We were unable to process a recent form submission due to an issue with the CAPTCHA verification. We apologize for the inconvenience.
Please confirm you don’t have a CAPTCHA configured on {FORMNAME} in your {MAP} form settings to prevent this from happening again.
Form submission information:
First Name: John
Last Name: Doe
If you have any additional questions please reach out to [email protected].
Thank you,
Tourial Team
---------------------

REQUIRED FIELD MISSING / FIELD NOT IN FORM DEFINITION

Subject: Issue with Recent Form Submission due to Missing Field
Hi there,
We were unable to process a recent form submission due to a missing form field. We apologize for the inconvenience.
{{if FORMV3}} Please go to app.tourial.com/forms, select {FORMNAME}, disconnect, then reconnect the form.
{{if FORMV2}} Please go to app.tourial.com and ensure the number Tourial form's fields match the number of {MAPNAME} fields.
Form submission information:
First Name: John
Last Name: Doe
If you have any additional questions please reach out to [email protected].
Thank you,
Tourial Team
Last modified 19d ago