Form Fails
There are three common form failures that may occur when a visitor attempts to submit your Tour form.
- Blocked Email
- CAPTCHA issue
- Required field missing
When one of these occur, the admin in your Tourial account will be notified by an automated email. You can see these three emails below:
Subject: Issue with Recent Form Submission Due to a Blocked Email Address
Hi there,
We were unable to process a recent form submission because the email domain has been blocked by {YOUR MAP INTEGRATION}. We apologize for the inconvenience.
Form submission information:
First Name: John
Last Name: Doe
Thank you,
Tourial Team
---------------------
Subject: Issue with Recent Form Submission due to CAPTCHA
Hi there,
We were unable to process a recent form submission due to an issue with the CAPTCHA verification. We apologize for the inconvenience.
Please confirm you don’t have a CAPTCHA configured on {FORMNAME} in your {MAP} form settings to prevent this from happening again.
Form submission information:
First Name: John
Last Name: Doe
Thank you,
Tourial Team
---------------------
Subject: Issue with Recent Form Submission due to Missing Field
Hi there,
We were unable to process a recent form submission due to a missing form field. We apologize for the inconvenience.
{{if FORMV3}} Please go to app.tourial.com/forms, select {FORMNAME}, disconnect, then reconnect the form.
{{if FORMV2}} Please go to app.tourial.com and ensure the number Tourial form's fields match the number of {MAPNAME} fields.
Form submission information:
First Name: John
Last Name: Doe
Thank you,
Tourial Team
Last modified 19d ago