Tour Analytics
Last updated
Last updated
The Analytics page provides a single place for you to review and understand how your prospects are engaging with any of your live Tourials.
You can access this data from any device to see how visitors are interacting with your Tourials. These insights can shed light on buyer intent levels, show you which parts of your Tourials they're finding most interesting, and how effective your Tourials are in driving conversions.
First, click Analytics in the left-hand menu to view performance for all of your Tourials.
Selecting Analytics will open your Overview page with aggregate data based on a selected date range. You can also split the data using the Device and Status dropdowns
Total loads - total impressions (page loads) within a selected date range for all Tours - regardless of visitor engagement (hover/clicks)
Total sessions - total number of times someone has clicked into any Tour or hovered over an element that triggers an action (showing they actually engaged with it)
Total unique viewers - total number of unique individuals who have started sessions
Total conversions - total number of form conversions across all Tours
Sessions Timeline Compare total loads, sessions, and unique viewers across a selected timeframe. You can also arrange the data using the dropdown for Daily, Weekly, or Monthly views
Tour Table See a list of your individual tours along with several data points including Loads, Sessions, Unique viewers, Conversions, and Avg. completion rate. Selecting the arrow will open the individual tour's analytics page
Traffic Source See where traffic is coming from across all your Tours (these categories are grouped by referring URLs) and sort by aggregated Loads, Sessions, or New visitors.
Direct - traffic with no known referrer (i.e. directly going to tours.acme.com)
Email - traffic from a link within an email/email campaign (i.e. link tagged with email param)
Referral - traffic from another source/referring URL (i.e. partner pages or marketplaces)
Search - organic and paid traffic from any search engine (i.e. Google or Bing)
👉 Note - While these sources are listed alphabetically, Tourial matches your traffic to a source by checking referring URLs in the below order (and it can only match 1):
Email > Social > Search > Direct > Referral
Traffic by Device Compare tour loads between desktop and mobile traffic within a selected date range.
Pro Tip: If your mobile traffic is higher than 10%, consider building a mobile version of your Tourial.
Selecting a Tour opens your Analytics specific to that tour only, based on a selected date range. Similar to the overview page, you can add filters using the Device or URL dropdown.
Loads - # of impressions (page loads) regardless of visitor engagement (hover/clicks)
Sessions - # of times someone has clicked into a Tourial or hovered over an element that triggers an action (showing they actually engaged with it)
Unique Viewers - # of individual people who have started a Tour session
Pro tip: If the number of Sessions roughly matches the number of Unique Viewers, then it's likely most visitors are engaging with the Tourial only once. If Sessions are a lot higher than Unique Viewers, they're likely engaging with a tour multiple times.
Average completion - the average rate of completion for a tour (calculated by number of steps completed/total number of steps in a tour)
Average session time - average length of a Tourial session in seconds
Form conversions - total form submissions divided by total sessions
Click through rate - CTA clicks (external links & forms) divided by sessions
Engagement by Screens and Step
Sessions - Count of total sessions and unique sessions
Avg. time - average time in seconds for that screen
CTA clicks - count of external link clicks and form views/triggers
Form submits - number of forms submitted (for screens that have a form on them)
Forms Timeline
Compare form views and submissions across a selected timeframe. You can also arrange the data using the dropdown for Daily, Weekly, or Monthly views.
Engagement by CTAs
At the bottom, you'll see the same Traffic by Source and Device type charts for that tour.
By seeing metrics on session time, traffic sources, they can see how buyers are getting to their tours and which ones they are investing the most time in and converting. Then you can make better decisions about which channels to focus and where your buyers typically are.
With a better understanding of how your buyers are interacting, you can optimize your Tours and ensure they're being implemented and shared the best way across your go-to-market team.
Tourials that are too long and complex can be simplified or broken into segments to be more effective with unique audiences or during specific stages of the buying journey.
When buyers are getting stuck or dropping off in a single place, that part of the story can be improved upon (or removed) to keep them engaged.
You can review engagement data to tailor tours for each use case.
Use analytics to validate success of these three concerns:
The success of your optimization decisions.
The success of different types of Tours across various use cases.
The success of your Product Tour Marketing strategy with Tourial.
Social - organic and paid traffic from any social network (i.e. LinkedIn or Facebook)
Shows how visitors are interacting with your CTAs and Forms.
